Reference

What You Agree To When You Use v2312

These terms govern your account on v2312 — how you open it, fund it via bKash, Nagad, or Rocket, and what we both expect. Access depends on your local law and eligible region, so read this before you start.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredOne account per personTerms subject to change
v2312 What You Agree To When You Use v2312
HOW WE OPERATE

How We Handle Your Account and Data

We keep your account data only as long as it is needed for the purpose it was collected — transaction records, identity verification, and support history. You can request a summary of what we hold at any time by contacting support. Account security runs on encrypted sessions; we never store your bKash or Nagad PIN on our side. If you believe your account has been accessed without your permission, contact us immediately and we will lock it while we investigate.

Data Retention

We hold your account and transaction data for the period required by our operating obligations. You can request deletion or a copy through support at any time.

Account Security

Sessions are encrypted end-to-end. Your wallet PIN and mobile banking credentials — bKash, Nagad, Rocket — are never stored or visible on our systems.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to improve the account experience. You can manage cookie preferences from your browser settings.

Dispute Resolution

If you disagree with a transaction or account decision, raise it with support first. We aim to resolve account disputes through direct contact before any further step is needed.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries directly. Reach out through any of the channels below and we will respond as quickly as we can.

Live Chat Open the chat window from your account dashboard. This is the fastest path for terms queries, account access issues, or wallet disputes.
Email Support Write to our support address for detailed terms questions or to request a record of your account activity and transaction history.
Help Centre Our help pages cover common terms questions — account eligibility, wallet rules, and what to do if your access is restricted in your region.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, wallet rules, account changes, and what to do if something goes wrong.

Account access depends on your local law and the eligible regions we serve. If online casino activity is restricted where you are, you are not eligible to register or use the platform.

No. Each person may hold one account only. Duplicate accounts are against these terms and may result in both accounts being suspended and wallet balances being reviewed.

If we suspend your account for a terms breach, we will review your wallet balance as part of that process. Balances linked to disputed activity may be withheld pending investigation.

Withdrawals go back to the same mobile wallet used to deposit — bKash to bKash, Nagad to Nagad. You will need to complete identity verification before your first withdrawal is processed.

We flag updates on the site and note the effective date at the top of this page. Continuing to use your account after that date means you accept the revised terms.

Contact support via live chat or email to close your account or request a copy of your data. We will process the request and confirm once your account has been closed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.